Our new membership system has been in place for 3 months and over this time, email queries often have common requests or questions. Our Membership Manager has put together the information below to briefly cover the three most common:

1) Renewal process and reminder emails, 

2) Membership numbers, and

3) Common logon issues.

A FAQ document is in the process of being developed and will be placed in the member portal when complete.

Renewals and reminder emails.

>> Membership renewal emails are sent to the main email address recorded in our system 3 days before the expiration date of your membership. If the membership renewal is paid prior to the renewal email being sent, two things happen:

• The payment goes through and creates the new renewal one year from the payment date, and
• The system will acknowledge the new renewal after the current one expires. This is usually why you receive a reminder when you have already paid your renewal. The expiry date can be checked in the reminder email or in ‘my membership’ in the member portal.

>> Members may still be receiving our previous system reminders. If you have received one recently, the renewal link is now deactivated. Please ignore those emails, the correct reminder emails have your start and expiry dates.

>> Membership payment receipts are not automatically emailing to members as we expected.  We are working with the support team to rectify this.  In the meantime if a receipt/invoice is needed, send an email to  and one will be manually generated and sent.

Membership Numbers 

Membership numbers are currently being entered into member profiles on the membership portal – this is a manual process for now. The ESA number is not yet visible on the receipt. If you need the number and it is not on your profile yet please get in touch via 

Please note – Membership numbers are not required if you are applying for a Holsworth grant. Your membership status should be checked before applying to make sure you are financial at the time of lodgement. We do check your status prior to assessment of your application.

Login issues 

The system allows you to login if you are an active member, if your email is the one the system has recorded for you and you have completed the verification process. You will see a box requesting a 6 digit code to enter (which will have been emailed to you).

The most common issues where a login fails is due to a membership expiring, the email and password being incorrect, or if a profile was not transferred from our previous system to the existing one.

• If you try to login but get the screen with MEMBERS ONLY  it usually means your membership has expired. We are trying to make that screen more user-friendly however the green membership form button on that screen should allow you to renew. Or this link ESA Membership form.
• If you try to login and there is no record associated with the email that you entered, the system will not recognise the email. It may be easier to complete the membership form so it can be merged to an existing record if one exists for you.

If you get stuck, we are here to help. Send an email to  so that we can assist to resolve the issue as quickly as possible.